Ridwan Ul Karim Chowdhury- Facilitation

Ridwan Ul Karim Chowdhury- Facilitation is rated 3 out of 5 in the category professional training & coaching. Read and write reviews about Ridwan Ul Karim Chowdhury- Facilitation. Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio with Leadership Experience. He was a head of training and information management in a multinational telecom operator. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. At present; he is working as a NPS Channel manager and training expert in same organization. He has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO; Genex; Digicon; Merie Stopes; SSL; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation. Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management. Ridwanul provides exclusive training programs on Mastery of Customer Service, Feedback & Coaching; Effective Telephony Skill, Situation based Soft Skill Practice; People Management Skill, Time & Stress Management, Effective sales techniques; CV writing& Interview Skills, Retail customer Service; Front Desk Management; Corporate Etiquette; Counselling for Leaders; Culture Building, Team Bonding.